FAQ

Frequently Asked Questions (FAQ)

Renemi – Exercise Equipment Store

1. Where do you ship from?

We ship all orders directly from our trusted fulfillment centers in Hong Kong. This allows us to offer reliable shipping, high-quality packaging, and access to the latest fitness products at competitive prices.

2. How long does shipping take?

Shipping times vary based on location:

  • Australia / New Zealand: 7–14 business days

  • US / Canada: 8–15 business days

  • UK / Europe: 8–18 business days

  • Asia: 5–12 business days

  • Rest of World: 10–20 business days

Please note: These are estimated timeframes. Customs delays or peak season may occasionally add extra days.

3. Do you offer tracking?

Yes! All orders come with tracking numbers. You will receive your tracking details via email once your order has been dispatched.

4. How much is shipping?

We offer low-cost, flat-rate shipping on all products. Shipping is automatically calculated at checkout based on your location.
For select promotions, we may offer free worldwide shipping.

5. Do you accept returns?

Yes. We offer a 30-day return policy for unused items in their original packaging.
If you need to initiate a return or exchange, simply contact our support team and we’ll help you through the process.

6. What if my item arrives damaged?

If your product arrives damaged or defective, please reach out to us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund as quickly as possible.

7. How can I contact customer support?

You can contact us anytime at:
📧 support@renemi.com
Our team aims to respond within 24 hours on business days.

8. Do you ship internationally?

Yes! We proudly offer worldwide shipping to most countries.

9. Can I cancel or change my order?

Orders may be cancelled or edited within 12 hours of purchase. After that window, your order may already be processing at the warehouse.

10. Are your products safe and reliable?

Absolutely. All Renemi products are sourced from verified suppliers and undergo quality checks to ensure durability, safety, and performance.